Surbiton Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds26
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2023-01-28
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The atmosphere here feels calm and settled. Residents appear content and well-cared-for, engaged in their day rather than just passing time. It's the kind of place where people seem genuinely happy to be.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement62
- Food quality62
- Healthcare68
- Management & leadership70
- Resident happiness68
What inspectors found
Inspected 2023-01-28
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the December 2024 inspection. The home lists dementia as a specialism, which implies inspectors expected and assessed dementia-specific training and care planning. No detail on training content, care plan review frequency, GP access arrangements, or dietary management is included in the published summary. The previous Requires Improvement overall rating makes it worth asking what was identified as inadequate in 2023 and how it was addressed.Is this home caring?
The Caring domain was rated Good at the December 2024 inspection. No specific inspector observations, resident quotes, or relative testimony are included in the published summary. A Good Caring rating means inspectors were satisfied that dignity, respect, and compassion standards were met on the day of the inspection. The home cares for people with dementia and physical and sensory impairments, which requires staff to adapt how they communicate with each individual.Is the home responsive?
The Responsive domain was rated Good at the December 2024 inspection. No specific detail on the activities programme, individual engagement, or end-of-life planning is included in the published summary. The home supports people with dementia, physical disabilities, and sensory impairments, each of whom may need a different approach to meaningful activity. Whether the home offers one-to-one engagement for people who cannot participate in group sessions is not addressed in the published findings.Is the home well-led?
The Well-led domain was rated Good at the December 2024 inspection. A named registered manager (Mrs Heidi Alice Bradbury) and a nominated individual (Mrs Tracy Lazell) are recorded, indicating a defined leadership structure. The home previously received a Requires Improvement overall rating at the January 2023 inspection, and its return to Good across all domains suggests the management team has addressed whatever was identified at that time. No specific detail on governance processes, staff culture, or complaint handling is included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home provides specialist support for people with dementia, physical disabilities and sensory impairments. They also care for both younger adults under 65 and older residents. For residents living with dementia, the calm environment and staff who take time to understand each person's needs create a sense of security and belonging. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Surbiton Care Home has returned to a Good rating across all five domains at its most recent inspection in December 2024, recovering from the Requires Improvement rating recorded in January 2023. Scores reflect positive but largely general inspection evidence, with limited specific observations, quotes, or direct testimony available in the published summary.
Homes in London typically score 68–82.The three-lens summary
What families tell us
The atmosphere here feels calm and settled. Residents appear content and well-cared-for, engaged in their day rather than just passing time. It's the kind of place where people seem genuinely happy to be.
What inspectors have recorded
The manager stays visible and approachable, making time for questions and keeping things running smoothly. Healthcare professionals who visit describe finding staff who are both devoted to residents and professionally competent — a combination that shows in the consistent quality of care.
How it sits against good practice
Sometimes the best measure of a care home is how content the residents seem — and here, that contentment is what visitors consistently notice.
Worth a visit
Surbiton Care Home, at 11-15 Park Road, Surbiton, was rated Good across all five domains at its most recent inspection on 16 December 2024, with the report published in February 2025. This represents a recovery from a Requires Improvement rating recorded at the January 2023 inspection, which is an encouraging trajectory. The home is a 26-bed residential service with specialisms in dementia, physical disabilities, and sensory impairment, run by Surbiton Care Centre Ltd with a named registered manager in post. The published inspection summary is brief, and the detail behind each Good rating is not set out in the text available. That means this Family View cannot confirm specific observations about staff warmth, food, activities, or night staffing from the inspection record alone. The home's return to Good after a decline is a positive sign, but the questions that matter most for your parent, particularly around dementia-specific care, night staffing ratios, and one-to-one engagement, are not answered by the published findings. Visit the home, ask to see the staffing rota for last week (not a template), and observe how staff interact with residents who are not speaking to you.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Surbiton Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Surbiton Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where professional care meets genuine warmth and understanding
Compassionate Care in Surbiton at Surbiton Care Home
When you're looking for the right care, you want somewhere that combines real expertise with authentic kindness. That's what visitors and healthcare professionals notice about Surbiton Care Home in south-west London — the way staff really know each resident and shape care around what matters to them.
Who they care for
The home provides specialist support for people with dementia, physical disabilities and sensory impairments. They also care for both younger adults under 65 and older residents.
For residents living with dementia, the calm environment and staff who take time to understand each person's needs create a sense of security and belonging.
“Sometimes the best measure of a care home is how content the residents seem — and here, that contentment is what visitors consistently notice.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Surbiton Care Home has returned to a Good rating across all five domains at its most recent inspection in December 2024, recovering from the Requires Improvement rating recorded in January 2023. Scores reflect positive but largely general inspection evidence, with limited specific observations, quotes, or direct testimony available in the published summary.
Homes in London typically score 68–82.The three-lens summary
What families tell us
The atmosphere here feels calm and settled. Residents appear content and well-cared-for, engaged in their day rather than just passing time. It's the kind of place where people seem genuinely happy to be.
What inspectors have recorded
The manager stays visible and approachable, making time for questions and keeping things running smoothly. Healthcare professionals who visit describe finding staff who are both devoted to residents and professionally competent — a combination that shows in the consistent quality of care.
How it sits against good practice
Sometimes the best measure of a care home is how content the residents seem — and here, that contentment is what visitors consistently notice.
Worth a visit
Surbiton Care Home, at 11-15 Park Road, Surbiton, was rated Good across all five domains at its most recent inspection on 16 December 2024, with the report published in February 2025. This represents a recovery from a Requires Improvement rating recorded at the January 2023 inspection, which is an encouraging trajectory. The home is a 26-bed residential service with specialisms in dementia, physical disabilities, and sensory impairment, run by Surbiton Care Centre Ltd with a named registered manager in post. The published inspection summary is brief, and the detail behind each Good rating is not set out in the text available. That means this Family View cannot confirm specific observations about staff warmth, food, activities, or night staffing from the inspection record alone. The home's return to Good after a decline is a positive sign, but the questions that matter most for your parent, particularly around dementia-specific care, night staffing ratios, and one-to-one engagement, are not answered by the published findings. Visit the home, ask to see the staffing rota for last week (not a template), and observe how staff interact with residents who are not speaking to you.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Surbiton Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Surbiton Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where professional care meets genuine warmth and understanding
Compassionate Care in Surbiton at Surbiton Care Home
When you're looking for the right care, you want somewhere that combines real expertise with authentic kindness. That's what visitors and healthcare professionals notice about Surbiton Care Home in south-west London — the way staff really know each resident and shape care around what matters to them.
Who they care for
The home provides specialist support for people with dementia, physical disabilities and sensory impairments. They also care for both younger adults under 65 and older residents.
For residents living with dementia, the calm environment and staff who take time to understand each person's needs create a sense of security and belonging.
Management & ethos
The manager stays visible and approachable, making time for questions and keeping things running smoothly. Healthcare professionals who visit describe finding staff who are both devoted to residents and professionally competent — a combination that shows in the consistent quality of care.
“Sometimes the best measure of a care home is how content the residents seem — and here, that contentment is what visitors consistently notice.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
